This Privacy Policy (“Policy”) outlines how [Royal Exte], operating as www.royalexte.com (“we”, “our”, or “us”), collects, uses, and protects your personal data when you visit our website or engage in transactions through our site. This Policy is specifically for users located in the European Economic Area (“EEA”) and applies to all activities carried out through the Site.
By accessing or using our Site, you consent to the practices described in this Policy. If you do not agree with this Policy, please refrain from using the Site.
1. Information We Collect
We collect the following types of personal data from users:
Personal Identification Information:
We collect data such as your name, email address, phone number, and shipping address when you create an account, make a purchase, or contact us for customer support. This is necessary to process and fulfill your orders.
Payment Information:
Payment data, such as your credit card details, PayPal account information or Klarna, is processed securely by trusted third-party payment processors. We do not store sensitive payment information on our servers.
Behavioral and Usage Data:
We use cookies and similar technologies to track your interactions with our Site. This data includes pages you visit, products you view, and actions you take, such as adding products to your cart or completing a purchase. This information helps us improve your shopping experience and personalize content.
2. Use of Personal Data
We use the collected data for the following purposes:
Order Fulfillment & Customer Service:
We use your personal data to process orders, deliver products, communicate with you about your purchases, and provide customer service.
Personalization:
We may use your behavioral data to personalize your shopping experience by recommending products or sending personalized offers.
Marketing:
With your consent, we may send you promotional emails, newsletters, and product updates. You can opt-out of these communications at any time by clicking the “unsubscribe” link in our emails or by updating your preferences in your account.
3. Sharing Your Data with Third Parties
We may share your personal data with the following categories of third parties:
Payment Processors:
To process payments, we may share your payment information with third-party payment processors such as PayPal or Stripe. These providers are bound by confidentiality agreements and are not permitted to use your data for any other purposes.
Shipping and Logistics Partners:
We share your shipping address with delivery partners such as FedEx or DHL to ensure timely delivery of your products.
Analytics Providers:
We may use third-party services like Google Analytics to monitor and improve our Site’s performance. These services help us analyze your behavior on the Site and optimize the user experience.
Advertising Partners:
We may share your information with advertising networks and partners (e.g., Facebook, Google Ads) to show you relevant ads on our Site and across other websites. You can opt out of personalized advertising through your browser settings.
4. Your Rights Under the GDPR
As a resident of the European Union or European Economic Area, you have the following rights regarding your personal data:
Right to Access:
You have the right to request access to the personal data we hold about you. You can request a copy of the information we have on file.
Right to Rectification:
You have the right to request corrections to any inaccurate or incomplete data we hold about you.
Right to Erasure (Right to be Forgotten):
You have the right to request that we delete your personal data, subject to certain exceptions (e.g., if we need the data for legal reasons).
Right to Restrict Processing:
You can request that we limit the processing of your personal data under certain circumstances, such as if you contest the accuracy of the data or object to its processing.
Right to Data Portability:
You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format, and to transfer that data to another data controller.
Right to Object:
You have the right to object to the processing of your personal data for direct marketing purposes and other legitimate interests.
Right to Withdraw Consent:
Where we rely on your consent to process your personal data (e.g., for marketing purposes), you can withdraw that consent at any time.
To exercise these rights, please contact us using the contact details provided below.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our Site, including:
Essential Cookies:
These cookies are necessary for the basic functioning of the Site, including enabling you to add items to your cart and complete transactions. These cookies do not require your consent.
Performance Cookies:
We use cookies to collect data about how you use our Site, such as pages visited and interactions. This helps us improve the functionality and performance of the Site.
Targeting/Advertising Cookies:
These cookies track your browsing activity across websites to deliver targeted ads. You can opt-out of targeted advertising by adjusting your browser settings or visiting the Digital Advertising Alliance’s opt-out page.
By continuing to use the Site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include encryption, secure servers, and access controls.
However, please be aware that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Refund and Return Policy
We want you to be satisfied with your purchase from www.royalexte.com. If you are not completely satisfied, you may return your item(s) in accordance with the following terms:
Returns:
We accept returns of unopened, unused products within 30 days of receipt. The returned items must be in their original packaging, and the hair must not have been opened or used. To initiate a return, please contact our customer service team to receive return instructions.
Refunds:
Once we receive your returned item, we will process your refund to the original payment method within 7-14 business days. Please note that we do not cover the cost of return shipping, and shipping charges are non-refundable.
Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns on certain items, such as opened or used hair extensions and personalized products.
Damaged or Faulty Products:
If you receive a damaged or defective product, please contact us immediately upon receipt. We will offer a full refund or exchange for damaged or faulty items. You may be asked to provide photographic evidence of the damage.
Right of Withdrawal (European Union Customers):
In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your goods, provided the item is unused, unopened, and in resellable condition. To exercise this right, please notify us in writing within the withdrawal period.
8. International Data Transfers
Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA). We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your data.
9. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at:
Email: [info@royalexte.com] Phone: [+30 2317 002888]
By using the Site and providing your personal data, you consent to the collection, use, and sharing of your data as described in this Privacy Policy. We are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently in accordance with European data protection laws.
Privacy Policy for www.royalexte.com
Effective Date: [7/11/2024]