At  the moment, we offer credit/debit card payment via Stripe as a payment method

Before checkout, go to the cart and enter the discount code in the designated area. Confirm it by pressing “Apply Coupon.” Remember to check the terms of the discount code (what it applies to, how much discount, etc.) to make sure it works for what you’re buying.

You should get an email confirmation of your order within 30 minutes. Be sure to check your spam folder in case it gets sent there. If you wait a while and still don’t see the confirmation email, and you’re sure you entered the correct address, contact Royal Exte’s customer service for help.

Cancelling an Order: You can only cancel your order if the warehouse hasn’t started working on it yet. To find out if cancellation is possible, call our customer service during opening hours.

Changing an Order: Unfortunately, once you’ve placed your order, we can’t change it.

Changing Your Address or Email: We also can’t change your address or email address after you place the order.

If you need to make any changes to your order, contact customer service as soon as possible to see if they can cancel it for you. Then, you can place a new order with the correct information.

We provide standard and express shipping via DHL.

DHL Standard:

Delivery in 2–5 business days

DHL Express:

Fast delivery in 1-3 business days

Standard Mail:

Delivery in 10–15 days

Cost effective option

Once your order has been shipped from our warehouse, we’ll send you a delivery confirmation email with a tracking number. Make sure to check the tracking number regularly to track the progress of your parcel. Please note that it may take up to 48 hours for the tracking number to become active.

We understand your package might be running a bit late! Our website lists delivery estimates, but sometimes shipping companies hit delays. If your order hasn’t arrived after the estimated delivery window has passed, please wait an additional 3 business days while keeping an eye on the tracking number. If it still hasn’t arrived after those 3 days, just contact our customer service, and we’ll be happy to help!

If you received an incorrect item, please return it to us and place a new order. Once we receive the item, we will issue a refund and reimburse you for the return shipping costs. If you didn’t get the right number of items, please reach out to customer service as soon as you can so we can fix it.

To help us get things fixed fast, could you snap a few pictures of the damage and keep all the packaging materials? Then, just send the photos to our customer service team at info@royalexte.com. We’ll be happy to help you out!

Some of our products, like hair extension remover, contain flammable ingredients (listed in the product information). Don’t worry, they’re all safety-tested, but they do have special shipping and return rules.

We want to ensure your complete satisfaction with your purchase. If, for any reason, you need to return an item, we’re here to assist you.

• How do I make a return?

You have 30 days from the shipping date to return your purchase.

To return an item, please contact our customer service team. They will provide you with specific instructions on how to proceed, including obtaining a return authorization number (RA#) and packaging guidelines.

Pack the item securely in its original packaging or a similar box. You are responsible for the return shipping cost. We recommend getting a tracking number for your package.

Keep in mind that:

• Returns must be made within 30 days.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• Due to hygienic concerns, we cannot accept returns for hair extensions that have been tried on.
•  We will process your return within 10 business days of receiving it.
• You will receive an email once your return is complete.

• Please note that you are responsible for all shipping costs associated with returning items. To initiate a return, please contact our customer service team. They will provide you with specific instructions and a return authorization number.

  We recommend using a trackable shipping method to ensure the safe return of your item. Once we receive your return and verify its condition, we will process your refund according to our return policy.

Need more help? Contact our customer service for assistance.

• Can I use my own return label to send it back?

While you can use your own return label, we recommend following our specific return process to ensure a smooth return.

• Is there a charge for returning items?

You the customer are responsible for all shipping costs incurred when returning goods as well as being responsible for any diminished value due to handling the products more than is necessary for determining the product’s character and form.

• When will I get my refund for the returned order?

We aim to get your return processed within 14 days of receiving it. You’ll get a confirmation email once everything is squared away. We’ll refund your purchase using the same payment method you used to buy the extensions. If you paid by invoice, we’ll correct or cancel it for you.

You should see your refund show up in your account within 1–5 business days, but please note that this might take a bit longer during busy times. If you’re returning your entire order, we’ll refund the standard shipping cost you paid upfront. However, any additional services, like express shipping, won’t be refunded.

We do not offer exchanges. Instead, we recommend that you return your order and place a new order.

Returning flammable products (like hair extension remover) is possible, but there’s an extra step:

Normally, you can return them just like any other item using our return shipping label. However, for safety reasons, there might be additional rules.

To be on the safe side, contact our customer service team at info@royalexte.com before returning any dangerous goods. We’ll give you specific instructions to ensure everything is handled safely and smoothly.

Yes, you can do that. Just make sure to include a note specifying which item is from which order. Once you’ve sent the package with multiple orders combined, please let customer service know. Make sure to provide the return order number.

Royalexte hair extensions come from two main sources:

• Remy Virgin (Premium line): This line is made with hair primarily sourced from Russia and northern China, known for its high quality.
• Basic: This line uses hair sourced from China and neighboring countries in Asia.

• What is the difference between Royalexte Premium and Royalexte Basic?

Royalexte Premium:

• Can endure for up to 6 months with proper maintenance
• Frequently sourced from naturally brown hair, it is then delicately lightened and dyed
• Ideal choice for those seeking long-lasting, permanent hair extensions

Royalexte Basic:

• Has a lifespan of up to 5 weeks with proper use
• Frequently sourced from dark hair that has been bleached and dyed
• Recommended for temporary extensions or those seeking a shorter-term permanent solution

The best method for you depends on how thick or thin your natural hair is. No worries, though; figuring that out is easy! Just contact our friendly customer service team and they’ll be happy to recommend the perfect extension method based on your hair type.

Send a hair selfie! If you’re having trouble deciding on a shade that matches your hair perfectly, just email a picture of your hair to info@royalexte.com. Our hair extension experts will be happy to analyze your hair color and recommend the best match for you.

Real hair means real variations! Just like your own hair, Royalexte’s extensions are made from real hair, so the color might not look exactly the same in person as it does in the pictures. To help you manage expectations, you can check out our color guide, which dives deeper into color variations.

To achieve a seamless blend between your natural hair and the extensions, we recommend having at least 10 centimeters of healthy hair. This will provide enough length to comfortably attach the extensions and create a natural look.

The number of extensions you’ll need depends on a few things:

• Your hair type: Fine hair might need more extensions for volume compared to thick hair.
• Your desired look: Want super thick hair? You’ll likely need more extensions than someone who just wants a few highlights.
• The extension method: Different methods use extensions in different ways, so the number you’ll need can vary.

Our customer service team is happy to help you figure out the perfect amount of extensions based on your hair and desired results. Just contact them, and they’ll be your hair extension experts!

There are different ways to attach hair extensions, and each removal method is different. When you’re ready to remove your extensions, just find the installation method you used (like clip-in, tape-in, etc.) on our website or contact our customer service team. They’ll be happy to walk you through the safe and easy removal process for your specific extensions.

• Can hair extensions damage my hair?

• Possible wear and tear: Hair extensions add weight to your hair, and depending on the application method, they might put some strain on your scalp. This can lead to breakage, especially if your hair is already fragile or is not properly cared for during wear.
• Healthy hair is key. To minimize risks, it’s important to have healthy hair to begin with and to take good care of your hair while wearing extensions. This includes gentle brushing, deep conditioning, and avoiding tight hairstyles.

Overall, hair extensions don’t necessarily ruin your hair, but proper care is crucial. If you’re concerned about your hair’s health, consult with a hairstylist before getting extensions. They can assess your hair and recommend the safest method for you.

It depends on two main things: the quality you choose and how well you care for them. Think of it like your own hair—the better you treat it, the longer it lasts!

• Royalexte Premium: These top-notch extensions can last up to 8 months with proper care. They’re perfect if you want a long-lasting change.
• Royalexte Basic: This is a great budget-friendly option that lasts up to 3–4 months with proper care.

Trimming your extensions:

Just like your own hair, you can trim your Royalexte extensions to keep them looking fresh and healthy.

Tape Hair:

Here’s a heads up for those choosing tape-in hair extensions: these need to be reinstalled every 6–8 weeks. This is because the tape attachments can grow out and become noticeable if left too long. Reinstallation keeps everything looking neat and natural.

Just like your own hair, extensions need some extra care to stay gorgeous. To keep your Royalexte extensions looking their best and lasting as long as possible, we recommend using our specially formulated hair care products. These products are designed to gently cleanse and condition your extensions, helping them stay soft, shiny, and manageable.

We have detailed care instructions on our website, so you can be a hair extension pro in no time!

Always use heat protectant spray before using any hot tools, and keep the temperature on your straightener or curling iron below 180°C This will help prevent heat damage.

Our curly extensions are already styled that way, so using heat tools on them isn’t recommended. They might lose their beautiful curl pattern.

Real hair

We do not recommend that you colour your extensions, as they are already dyed and treated, and we cannot guarantee that you will get the desired result after further treatments. If you decide to colour your hair, then it happens at your own risk, and guarantees are no longer valid. Hair colouring refers to colour bombs, tinting, toning, colour-depositing masks, henna, silver shampoo, bleaching, dying, and similar treatments.

Synthetic hair

It is not possible to colour synthetic hair as it is made of synthetic fibers, and colour treatments are too powerful for this type of material.

Perming isn’t a good fit for our extensions. The perming chemicals are simply too strong for them and could cause damage.

To keep your extensions looking their best and our guarantees valid, we advise against perming them. If you’re really set on trying a perm, it’s important to understand that it’s at your own risk.

Chlorine and salt water aren’t the best friends. These elements can dry out and damage your extensions. If you’re planning on swimming in a pool or the ocean, it’s best to wear a swimming cap to minimize exposure.

Saunas and tape extensions don’t mix. The high heat in a sauna can loosen the tape adhesive on tape-in extensions. Avoid saunas if you’re wearing this type of extension.

Sauna-friendly options: If you have keratin or nail hair extensions and simply must visit the sauna, braid your hair beforehand to protect it from the heat. Afterwards, be sure to deeply moisturize your extensions with a hair treatment to replenish any lost moisture.

The sun can lighten or fade the color of your extensions, just like it can your natural hair. Apply a UV protection spray to your extensions before spending time in the sun. This will help minimize color fading. Be careful when applying sunscreen. Some sunscreens can stain or discolor hair extensions, so try to avoid getting them directly on the extensions.

The most common reason for extensions falling out is an improper installation. Other factors might be unsuitable hair care products, hair colour treatments, or sauna baths.
If you had your extensions put in at a salon, then we recommend that you contact them first. If you attached the extensions yourself or with a friend, then we recommend that you get in touch with our customer service so that we can help you.